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Bays are allocated by store management. You'll receive a confirmation email with your specific bay number before your load-in session.

Choose a bay at £180 per calendar month plus 10% commission, or £20 monthly administration fee plus 30% commission. Art displays cover five pieces for £20 monthly or £49 for three months, with 30% commission on both options.

Yes. You can replenish stock if you are running low. Additional stock can be left safely in the dedicated back-of-house stock room. All restock items must be 100% pre-labelled and cannot be left on the shop floor during trading hours (09:00–17:30).

Traders are strictly responsible for arranging their own comprehensive insurance for their stock and displays against all risks (including fire, theft, and accidental damage) while in the Mini Mall. You must also maintain your own Public and Product Liability insurance.

No, standard retail bays and fashion rails do not include mains power. If your products require power for display purposes, please contact us directly before booking to discuss your requirements.

A full refund can be requested up to 14 days before your tenancy start date. Cancellations made between 7 and 14 days prior to the start date will incur a 15% administrative fee. Cancellations made within 7 days of the start date are strictly non-refundable, except in exceptional circumstances at the absolute discretion of management.

We operate a strict 'No Change of Mind' return policy on behalf of our vendors. Refunds to customers will only be legally issued for goods that are genuinely faulty. The cost of any refunded faulty items will be automatically deducted from the respective vendor's next payout.

All bookings are subject to a 48-hour curation review period by store management to ensure brand alignment and avoid oversaturation of specific product categories. If we cannot accommodate your booking during this window, a full refund will be issued immediately.

Pay online by arrangement or pop in and pay at our in-store terminal. Your retail commission depends on your chosen plan. For workshops and classes, we collect ticket payments online, retain 30% and manually settle the organiser’s 70% share after the event.

Due to the premium retail nature of our space, we do not have the extraction or service facilities required for hot food preparation. However, we enthusiastically welcome pre-packaged ambient foods and freshly baked goods! Please note that if you are selling fresh baked goods, you are required to manage daily replenishments to maintain our strict quality and freshness standards.

Yes, absolutely. However, all food products must arrive fully pre-packaged and adhere strictly to UK food labelling regulations (including Natasha's Law). Ingredients, allergens, and clear expiry dates must be professionally printed on every item. Please note that food vendors must also hold a valid Food Hygiene Rating (minimum Level 4) to trade with us.

Yes, we do offer limited floor space for custom concession builds or larger brand activations. Because these spaces require bespoke floor planning and are strictly limited, they cannot be booked via the standard automated system. Please contact our curation team directly at info@eventszo.com to discuss availability, footprint, and pricing.